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Frequently Asked Questions

Everything you need to know about finding your perfect property with Vuno Kejani.

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General
What is Vuno Kejani?

Vuno Kejani is Kenya's agent-powered property platform that connects property seekers with verified local agents. We list apartments, houses, hostels, short-stay properties, commercial spaces, and more across Kenya's counties and neighbourhoods.

"Vuno Kejani" means Harvest Home in Swahili — because finding the right property should feel like a reward.
Do I need to create an account to use Vuno Kejani?

No. You can browse all property listings and send requests without signing in. Simply fill in your name, phone number, and email when sending a request and our agents will reach out to you directly.

Creating an account gives you extra benefits such as saving favourites and accessing VunoBot's personalised recommendations.

What areas does Vuno Kejani cover?

We cover properties across all 47 counties of Kenya, with a strong concentration in:

  • Nairobi and its suburbs (Westlands, Karen, Kilimani, Kasarani, etc.)
  • Mombasa, Kisumu, Nakuru, and Eldoret
  • University towns such as Thika, Nyeri, Kakamega, and Garissa

Our neighbourhood network is continuously growing. Use the search or filter by county to find properties near you.

Is Vuno Kejani free for property seekers?

Yes. Browsing properties and sending requests is completely free for clients. There are no hidden charges for getting in touch with an agent.

How do I contact Vuno Kejani support?

You can reach us through:

Properties
What types of properties are listed on Vuno Kejani?

We list a wide range of property types including:

  • Residential: Bedsitters, single rooms, one-bedroom to multi-bedroom apartments, maisonettes, and bungalows
  • Hostels: Student accommodation near universities, colleges, and TVET institutions
  • Short Stay / Airbnb: Studios, furnished apartments, hotels, lodges, and Airbnb houses
  • Commercial: Offices, shops, warehouses, and land
How are property prices shown?

Prices are listed in Kenyan Shillings (KES). For regular rental properties the price shown is the monthly rent. For short-stay properties it is the nightly rate. Final rent or booking amounts are confirmed with the assigned agent.

Are the listed properties verified?

Listings are submitted and managed by our network of registered agents who are responsible for accuracy. Properties bearing the Verified badge have been reviewed by our team. We encourage clients to always confirm details directly with the assigned agent before making any commitments.

How do I search for a specific property?

Use the search bar at the top of the property feed to search by keyword, neighbourhood, or county. You can also filter by:

  • Property type (e.g. hostel, bedsitter, short-stay)
  • County or neighbourhood
  • Price range
  • Number of bedrooms

Alternatively, ask VunoBot to find properties matching your requirements.

What does "Agency Owned" mean on a listing?

Some listings are directly managed by a registered real estate agency on the platform. When you send a request for an agency-owned property, it goes straight to that agency's team who will contact you directly.

Sending a Request
How do I send a property request?

On any property listing, click the "Send Request" button. Fill in your:

  • Full name
  • Phone number (Kenyan format, e.g. 0712 345 678)
  • Email address
  • WhatsApp number (optional — defaults to your phone)
  • Any additional message for the agent

Click Send and you'll receive a unique Client Reference ID to track your request.

What is a Client Reference ID?

After every successful request you receive a unique Client Reference ID in the format CLT-YYYYMM-XXXXXX (e.g. CLT-202504-A3F9K2).

Save this ID — quote it whenever you follow up with an agent or our support team so we can quickly locate your request.

Do I need to sign in to send a request?

No. Requests are open to everyone — no account or sign-in required. Just provide your contact details in the request form and an agent will reach out to you.

How long before an agent contacts me?

Our agents are notified immediately when a request is submitted. You can typically expect to be contacted within 24 hours. For urgent inquiries feel free to use the WhatsApp number shown on the listing.

Can I send requests for multiple properties?

Yes. You can send requests for as many properties as you like. Each request generates its own Client Reference ID and is routed to the agent responsible for that neighbourhood.

What phone number formats are accepted?

We accept the following Kenyan phone formats:

  • 0712 345 678 (07 or 01 format)
  • 254712345678 (international without +)
  • +254712345678 (international with +)
Student Hostels
How do I find a hostel near my university or college?

On the main feed, filter by property type and select Hostel. You can also filter by county or use the search bar to type the name of your institution. Alternatively, VunoBot can suggest hostels near any institution you name.

What extra information is needed when requesting a hostel?

Hostel requests require your institution/university name and your preferred move-in date. This helps the agent prepare the right unit and coordinate with the hostel management.

Are hostel prices per semester or per month?

Prices on the listing are displayed as the monthly rate. The agent will advise on semester or term-based payment arrangements once you make contact.

Do hostels include utilities (water, electricity, Wi-Fi)?

This varies by hostel. The listing description usually states what is included. Always confirm with the agent before committing. Common inclusions are water and security; Wi-Fi and electricity may be charged separately.

Short Stay & Airbnb
What counts as a short-stay property?

Short-stay properties are available for daily or weekly bookings and include:

  • Airbnb studios and apartments
  • Furnished short-stay apartments
  • Hotels and lodges
  • Airbnb houses
How do I book a short-stay property?

Click Send Request on the listing, then select your check-in and check-out dates and the number of guests. The agent will confirm availability and provide payment details directly to you.

What is the minimum stay duration?

Minimum stay requirements differ per property and are set by the host. Most Airbnb-style listings accept a minimum of 1 night, while some serviced apartments may require at least 3 nights. The agent will confirm this when you make contact.

Is the nightly rate inclusive of all fees?

The listed nightly rate is the base price. Additional charges such as cleaning fees, extra guest fees, or caution deposits are host-specific and will be communicated by the agent during confirmation.

For Agents & Property Owners
How do I list my property on Vuno Kejani?

Agents and property owners can list properties by signing in to their account and navigating to the Add Property section in the dashboard. If you don't have an account yet, register here. Our team will review and activate your listing.

How are client requests assigned to agents?

When a client submits a request, the system automatically identifies the property's neighbourhood and routes the request to the agent assigned to that neighbourhood. If no neighbourhood agent is found, the request goes to the property owner directly.

How am I notified of new client requests?

You receive an in-platform notification in your Account panel as soon as a request is submitted for a property in your assigned neighbourhood. The notification includes the client's name, phone number, email, and their Client Reference ID.

Can an agency manage multiple agents on Vuno Kejani?

Yes. Registered agencies can manage a team of agents under one account and assign them to specific neighbourhoods. Contact our support team at support@vunokejani.co.ke to set up an agency account.

VunoBot AI Assistant
What is VunoBot?

VunoBot is Vuno Kejani's built-in AI assistant. It can help you find properties by describing what you're looking for in plain language, answer questions about listings, and guide you through the request process.

Try asking VunoBot: "Show me 2-bedroom apartments in Kilimani under KES 40,000"
Do I need to sign in to use VunoBot?

VunoBot is accessible to everyone. Signed-in users get personalised recommendations based on their search history and saved preferences.

What languages does VunoBot support?

VunoBot primarily operates in English and understands common Kenyan terms and Swahili property vocabulary (e.g. "bedsitter", "SQ", "nyumba ya kupanga").

Can VunoBot send a property request on my behalf?

VunoBot can guide you to the right listing and initiate the request flow, but the final submission is always completed by you through the request form to ensure your contact details are accurate.

Still have a question?

Our team and VunoBot are here to help you find your ideal property.